ENJOY PEACE-OF-MIND KNOWING YOUR WEBSITE IS EXPERTLY SUPPORTED AND MAINTAINED
Every WordPress website requires regular maintenance and updates to operate efficiently and perform at its best.
At Biglook, we not only offer bespoke website design and development services, but we also provide complete peace of mind through a comprehensive Care Plan service, allowing you to focus on your business growth by keeping the website driving your business and your brand safe, secure, and healthy. We take care of weekly updates & bug fixes, essential for security and performance. If anything breaks from an update, it's covered and taken care of with priority. Our 24-hour monitoring means that if attackers attempt to mess with your site, we'll know right away and take action. We maintain and retain backups, logs, and have several layers of security in place.
Our Care Plan services are available to all WordPress website owners and include dedicated and personal support with a team that cares – You'll always have someone to reach out to via a message or call, while also having access to our Project Management Portal. As a valued client of Biglook, you'll be able to take advantage of reduced rates.
Weekly Updates & Bug Fixes
Having your website always up to date is essential for security and performance. If anything breaks from an update, it's covered and taken care of.
24/7 Security and Uptime Monitoring
When we say 24/7, we actually mean 24-hour monitoring. If someone tries to mess with your site, we'll know right away and take action. We keep backups, logs, several layers of security and while most website owners don't know if their site is up at all times. When a site goes down, even for a short time, that can result in lost business. If your site goes down, we are instantly notified and right on the case!
Performance Monitoring & Optimizations
Sometimes, things happen with a website that can slow it down. One day it works perfectly, but then it starts to slow down. We have daily speed tests, and when there's a slowdown, we identify the cause and speed it back up.
Dedicated & Personal Support
At the heart of our care plan, is a team that cares. You'll always have someone to call. We have a dedicated Client Care Manager, and you'll have reach via email, WhatsApp or a phone call, plus Project Management Portal.
Peace of Mind…
The core value of dedicated maintenance for a WordPress website is to make sure it is safe and performing optimally at all times. When a website is hacked, down, or suffering from slow speeds, business is lost. Properly supported maintenance prevents such a loss and ensures complete peace of mind.
Knowing Your Site's Health
Feel assured and confident that your website is something you don't have to worry about with monthly data-driven website reports.
Increased Lifetime Value
A clean website lasts a lot longer as the performance stays updated & the back office stays clean and organized.
Having Someone to Call
Building relationships is a core principle of pours. And we start by being reliable and fast to always respond.
Saving in Time & Expenses
A higher-performing site means more sales and conversions. We also cover most premium plugins and have a streamlined process in place.
Monthly Support Time Included!
As part of your WordPress Care Plan, you'll have access to 30, 60 or 90 minutes of support time each month for general website maintenance and content-related updates. This can be used for tasks such as updating page content, replacing images, creating basic new pages, adding pages to menus, resizing images, and other routine website administration tasks.
Click here for further Information about monthly support time
The included support time does not cover new development work, feature enhancements, design changes, or changes to custom functionality. Development work, including modifications to existing custom-built features, custom plugins, or custom themes, is chargeable at our standard hourly rate unless it relates to the correction of a fault or bug that is determined to be our responsibility.
To ensure projects remain manageable and clearly defined, any request to revisit, extend, or alter a completed development task more than 7 days after completion will be treated as a new development request and charged accordingly. For example, if a custom enquiry form is developed and approved, and additional fields, validation rules, integrations, or functionality are requested more than 7 days after completion, these changes will be considered a new task and charged accordingly. However, if an issue is identified as a genuine bug resulting from our work, this will be rectified at no additional cost. Should investigation reveal that the issue stems from a broader requirement, change in scope, third-party conflict, or new functionality request, standard development charges will apply.
Our Care Plans provide significantly more support than many comparable services, and the included monthly hour is designed to help with ongoing website content management and minor administrative updates rather than development projects.
View Care Plan Service Agreement TermsOur Care Plan Packages
Care packages available for the start-up through to the thriving business
BiglookStandardCare Plan
£49.99Per Month
- Weekly Updates & Bug Fixes
- 24/7 Security & Uptime Monitoring
- Performance Monitoring & Optimizations
- Upto 30 Minutes Content Support Time
- Weekly Offsite Backups & Instant Restore Support
Biglook ProCare Plan
POPULAR
£74.99Per Month
- Weekly Updates & Bug Fixes
- 24/7 Security & Uptime Monitoring
- Performance Monitoring & Optimizations
- Upto 60 Minutes Content Support Time
- Nightly Offsite Backups & Instant Restore Support
- One-to-One Support Available (Phone/Email/WhatsApp)
BiglookPremiumCare Plan
£99.99Per Month
- Weekly Updates & Bug Fixes
- 24/7 Security & Uptime Monitoring
- Performance Monitoring & Optimizations
- Upto 90 Minutes Content Support Time
- Nightly Offsite Backups & Instant Restore Support
- One-to-One Support Available (Phone/Email/WhatsApp)
Get started with your Biglook Care Plan…
Require something a little more bespoke?
Get in touch to find out how we can help your business and takeaway the time and stresses associated with success!
Please note that Care Plan services require a monthly/annual subscription – Reduced rates are available to existing/new clients and discounted rates are available where Care Plan services are required for multiple client websites. Please see our Care Plan Agreement for more.
